TWH Customer FedEx Satisfaction Survey
As part of our continued efforts to bring you the best products, price and service we have recently appointed Fed-Ex as our small package carrier. TWH has utilized Fed-Ex freight for the past few years and they have proven to be a valued business partner offering outstanding on time delivery and reasonable rates. With the addition of FedEx small package service we have been able to negotiate shipping rates with FedEx LTL even lower to bring you greater savings!

If rating anything less than excellent please let us know why on the comment line. Thank you for allowing us to better serve you!
Customer Information
Please provide your customer details. This is information is optional but encouraged as it will help use better correct any issues you report.
Business Name
Telephone #
Account #
Survey Questions
1) How do you receive your shipments from TWH?
  • FedEx Ground/Express
  • FedEx LTL (Truckline)
  • Other LTL Carrier (please specify in comments)
  • Other (please specify in comments)
Comment
2) How would you rate their condition upon arrival?
  • Excellent
  • Good
  • Average
  • Poor
Comment
3) How would you rate the on time delivery % of your orders?
  • Excellent
  • Good
  • Average
  • Poor
Comment
4) How would you rate the professionalism of the driver?
  • Excellent
  • Good
  • Average
  • Poor
Comment